Common reasons for a delayed deposit include:

• The deposit amount does not match the requested amount

• The deposit was made from a third party (the sender’s name does not match the name registered on your INFINOX account)

• The deposit was made using an expired or incorrect QR code

If your deposit has not yet been credited, please follow the steps below:

1. Check if the transaction was reversed by your bank or payment provider.

2. Contact your bank or payment provider to confirm that the transaction was successfully processed.

3. Contact INFINOX Support and provide your Proof of Payment.

4. For bank transfers, please include a receipt or screenshot showing your bank account number and transaction details.

   
   

   
   

   
   

Please note that during weekends or public holidays, deposit verification or processing may be delayed and will resume on the next business day.

If you need further assistance, please contact our Support Team via Live Chat or email at support@infinox.com